At KASRES, we want every customer to have a positive experience with their purchase. If there is a problem with your order or you need to return an item, we are committed to providing a clear and straightforward return process.

Return Eligibility

Return shipping is free for eligible returns.

You may request a return within 90 calendar days from the date your order was delivered.

To qualify for a return:

  • Both defective and non-defective products may be eligible for return.
  • Non-defective products must be unused, uninstalled, and returned in their original condition with all original packaging, accessories, manuals, and included parts.
  • Defective, damaged, or incorrect products may be opened or tested only to the extent reasonably necessary to identify or demonstrate the issue.
  • Products damaged through misuse, improper installation, neglect, unauthorized modification, or improper handling are not eligible for return.
  • Proof of purchase is required for all returns.

How to Request a Return

Step 1: Contact KASRES

Please contact us before sending any product back.

Email: support@kasres.com
Phone: +1 731-236-4620

If your product is damaged or defective, please provide your order number, clear photographs of the product and issue, and a brief description of what happened.

Step 2: Receive Return Instructions

After reviewing your request, KASRES will confirm whether the item qualifies for return and provide the applicable return instructions.

For approved returns that require shipment, KASRES will provide a prepaid return shipping label at no cost to the customer.

Please do not send an item to an address obtained from another source. The return location and shipping instructions may vary depending on the product and return circumstances.

Step 3: Ship the Return

If a return is approved, securely package the item and attach the prepaid return label provided by KASRES.

The return label will include the applicable tracking information. Please retain your shipping receipt and tracking details until the return has been completed.

Refund Process

Once KASRES receives a returned product, the item will be inspected within 72 hours.

If the returned product satisfies the applicable return requirements, the refund will be issued to the original payment method within 7 calendar days after KASRES receives the returned item.

No restocking fee will be charged for eligible returns.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

KASRES accepts exchanges for eligible products within 90 calendar days of delivery.

To request an exchange:

  • Contact KASRES before returning the product.
  • The product must satisfy the applicable return eligibility requirements.
  • Follow the return instructions provided by our support team.

If the requested replacement product is unavailable, you may choose to receive a refund instead.

Incorrect, Defective, or Damaged Products

If you receive a product that is incorrect, defective, or damaged, please contact KASRES as soon as possible.

Please provide:

  • Your order number
  • Clear photographs showing the issue
  • A brief description of the problem

Depending on the circumstances, KASRES may provide a replacement or refund without requiring the product to be returned.

For eligible cases, customers may choose between an available replacement or a full refund.

Important Return Conditions

Returns must be authorized by KASRES before the product is shipped back.

Products that are damaged because of misuse, improper installation, neglect, unauthorized modification, or other improper handling may not qualify for a return, refund, or exchange.

KASRES reserves the right to review each return request based on the condition of the product and the requirements described in this policy.

Contact Information

KASRES
Address: 16730 Cherry Creek Ct, Joliet, IL 60433, United States
Phone: +1 731-236-4620
Email: support@kasres.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM