Where does KASRES ship to?

We currently ship orders to delivery addresses located within the United States only.

Do you offer free shipping?

Yes, we provide free standard shipping on all eligible orders.

How long does shipping take?

Orders are typically processed within 1–2 business days, with an estimated transit time of 4–5 business days. Total estimated delivery time is 5–7 business days. Delivery times may vary due to carrier delays, weather, or other circumstances outside our control.

What if I place my order after your cut-off time?

Orders placed after 6:00 PM Central Time, or on weekends and holidays, will be processed on the next business day.

Can I ship my order to multiple addresses?

No, each order can only be shipped to a single delivery address. If you need items sent to different locations, please place a separate order for each address.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking details to become active.

What payment methods do you accept?

We accept major payment cards through our secure checkout, including Visa, Mastercard, American Express, and Discover.

Is my payment information secure?

Yes. Payments are processed through Stripe, a PCI DSS Level 1 compliant payment provider. KASRES does not store full card numbers and never requests card details by email or phone.

What is your return policy?

Eligible products may be returned within 90 calendar days of delivery. Non-defective products must be unused, uninstalled, and returned in their original packaging with all accessories and manuals included.

How do I start a return?

Contact us at support@kasres.com or +1 731-236-4620 before sending any item back. We'll confirm eligibility and provide return instructions, including a prepaid shipping label for approved returns.

Will I be charged a restocking fee?

No, there is no restocking fee for eligible returns.

How long does a refund take?

Once we receive your returned item, it's inspected within 72 hours. Refunds are issued to your original payment method within 7 calendar days after we receive the return.

Can I exchange a product instead of returning it?

Yes, exchanges are available for eligible products within 90 calendar days of delivery. Contact us first to confirm eligibility before sending the item back.

What if my product arrives damaged or defective?

Contact us as soon as possible with your order number, photos of the issue, and a brief description. Depending on the situation, we may offer a replacement or refund without requiring the item to be returned.

Do KASRES products come with a warranty?

Yes, KASRES offers a three-year limited warranty covering manufacturing defects under normal use, unless a different warranty period is stated on the specific product page.

What isn't covered by the warranty?

The warranty does not cover damage from misuse, accidents, improper installation, unauthorized modifications, neglect, or normal wear and tear.

How do I file a warranty claim?

Contact our support team with your order number and a description of the issue. Warranty claims are handled according to our Return & Refund Policy.

Still have questions?

Our support team is happy to help.
Email: support@kasres.com
Phone: +1 731-236-4620
Business Hours: Monday–Friday, 9:00 AM–6:00 PM